FAQ

Should your question not be answered below, please contact me for further assistance.

Frequently asked questions

Do you accept commissions?

My diary is currently open for artwork commissions. See Commissions for more information.

I've made an order. What happens next?

Firstly, thank you for your order! You will receive email confirmation upon completing your order and further tracking details once the order has been dispatched. Orders are sent within 3-10 working days of ordering. Please understand that during peak periods, post may be delayed due to circumstances outside of our control. 

Can I collect my order?

Absolutely! You are welcome to pick up your order from my home studio in Castleford, West Yorkshire. Use the code "LOCALCOLLECTION" at checkout to forgo shipping fees and we will arrange a time to meet via the email address you input at checkout.

Do you have a studio or shop open to the public?

Unfortunately at this time, there is no suitable space for you to view my work in person before purchasing.

How do I care for original artwork?

As with any original art, avoid displaying in direct sunlight, above a high heat source, or in a damp area. If framing your artwork, using a UV filtering glazing will add additional protection from UV light. This will further protect the artwork and provide prolonged vibrancy of colours.

How do I care for alcohol ink pieces?

Alcohol ink is sensitive to UV light. Where possible, items painted with alcohol ink are coated with several layers of UV protection varnish. Keep alcohol ink pieces out of direct sunlight to maximise colour preservation.

What is resin?

The resin I use is a high quality art coating resin. Resin is made when two liquid components, resin and hardener, are mixed to create a chemical reaction. This results in a solid, clear and glossy finish within 24 hours of application.

The resin further cures over the next 30 days, after which it reaches its maximum durability. During this time, the resin adapts to the surface it was applied on, sometimes resulting in waves, lines or fine dimples to develop on the surface. These are completely normal byproducts of the resin interacting with its surrounding environment.

How do I care for resin pieces?

Keep pieces out of direct sunlight. This will prolong the clarity of the resin and reduce the risk of colour fading of the inks. 

Wipe liquids from the surface of items as soon as possible. Long periods of saturation on the resin can cause marking.

Avoid harsh chemicals or abrasive cleaners. To clean, wipe down with a damp cloth and mild soap.

The resin is heat resistant to 90 degrees celsius after the 30-day cure period. Please take care with extremely hot items as they could damage or mark the surface of the product. 

Fluctuations in temperature and high humidity can sometimes affect the resin. Store resined products above 15 degrees celsius in a low humid environment to best prevent any clouding or marking.

Marking can be caused by the shape/indentation of the base of a mug. Using a resin polisher such as Autoglym Super Resin Polish can help buff superficial imperfections and restore the finish. Follow manufacturer’s instructions for use.

The finish of designs is robust and functional but like any used item, normal use will show signs of wear and tear.

What packaging can I expect?

All products are packaged with great care to ensure a safe transit. Where possible, packaging is reusable and/or recyclable.

Unless alternative arrangements have been requested or are more suitable, artworks on synthetic paper will be shipped rolled in a postal tube.

Emma Harding rebranded the business from 'Emma Harding Designs' to 'Emma Harding Art'. To prevent wastage of perfectly good materials, you may receive some packaging with the former branding.

What are the return and cancellation policies?

What is your shipping policy?

Who owns the artwork?

I retain all rights to all artwork I create. This includes the rights to the image of sold and commissioned original paintings. I retain the right to make reproductions of any and all artwork I create unless the Collector has purchased the full or partial rights to the artwork. The collector or buyer may not reproduce the artwork in any way without written permission. Please contact me if you are interested in purchasing full or partial rights to your painting.

If the artwork ends up being reproduced in a magazine or other media, credit must be given.

You don’t ship to my country. Can I still place an order?

Absolutely! Delivery to countries not supported at checkout can be arranged for international clients. To request a quote, contact me with details of the desired shipping address.